*Unfortunately, we are unable to accept Change of Mind returns on Telescopes unless the packaging has not been opened. Please note that return shipping is at the expense of the customer and Refunds will exclude the original shipping fees. Simply contact our Customer Service team via the Contact Us page or call us on 1300 884 763 and we will issue you with a Return Authority for your product. No problem! If you would like to return an item to us for an Exchange or Refund, we are happy to do so within 30 days of purchase as long as the item is in its original condition with all of the original packaging. If our cost price is too high, we will not be able to match them in price.Īt OpticsCentral, we want you to be happy with your purchase! If you have any problems with your order within 30 days of purchase, we are happy to help you out with an Exchange or Refund. The competitor may have leftover promotional stock that we can not price match. If in doubt, contact our supplier and find out if they supply the competitor with that particular product.Ĭheck our costing.
A list of suppliers we can price match can be found below. Also find out any shipping costs which apply, and make sure the product is definitely in stock with the competitor.Ĭheck that the competitor is carrying Australian products. To initiate a price match, the following procedure must be followed:Ĭustomer must contact a customer service representative with either a written quote or link to competitors website / catalogue currently offering the price. We make no promises on matching any competitor prices. Please note this is a price match Policy and not a price match Guarantee. We WILL provide a price match if we can!.We can NOT guarantee a price match on shipping costs (this is affected by service provider and location).We can NOT price match a retailer who does not have the product in stock.We can NOT price match Australian retailers who sell parallel imports.We can ONLY price match Australian retailers (No US websites).We make up for any discrepancy in price differences by aiming to provide superior customer service!Ī few basics in regards to our Price Match policy: We try to provide competitive pricing when possible, but cannot always guarantee the best price. OpticsCentral is able to Price Match some Australian retailers on telescopes and sports optics (we can NOT price match cameras and accessories).Īs a part of our Price Match policy, we hope to be able to provide the best price we can for our customers without undercutting ourselves.
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